FAQs

 
Q. How long will it take for my items to arrive?
A. It varies from product-to-product; based on demand and shipping location. You can refer to our process to predict the progress of your order: preparation of orders and lay-outing of the designs (1-2weeks), production or engraving (2-3 weeks), and shipping (3-10 working days).

Q. What are the materials that you use?
A. We use high quality stainless steel material (316L surgical steel) and 18k gold plating. Our gold plated jewelries can last for more than 2 years even if worn daily. All are 100% non-tarnish and hypoallergenic. No need to worry also about discolouration and fading.

Q. Will I receive updates about my order?
A. Yes, all customers will receive an order confirmation, Layout design, shipping notification, and tracking number. You may refer to the process time given upon order confirmation to track your order's progress. Feel free contact to us if you don't receive one.

Q. Who can I contact if I have a problem with my order?
A. You may email your concerns to ayallahshop@gmail.com:
     For faster response, use the following format for subject in Emails:
           * For Payments: [Order Number_PAYMENTS]
           * For Concerns: [Order Number_Concerns]
           * For Inquiries: [INQUIRIES]

or you may also contact us here: (0975) 354 2359 

Q. How can I pay?
A. We accept from GCASH, BDO, Paypal, LBC, Palawan, Cebuana, and Western Union.

* Be sure to send the proof of payment to ayallahshop@gmail.com so we may process your order faster.

Q. Do you have COD?
A. Yes. But we will prioritize paid orders first.


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